A landmark lawsuit has concluded with a Georgia woman receiving a $3 million settlement following a life-altering incident at a Dunkin’ drive-thru. The 70-year-old victim, whose identity remains undisclosed, suffered severe burns after a mishap resulted in scalding coffee spilling onto her lower body. The injuries were so severe that she had to relearn basic activities like walking and underwent weeks of painful treatment in a burn unit.

The physical and emotional toll on the victim has been immense. She continues to experience pain while walking, cannot be exposed to sunlight, and must constantly apply creams and ointments to her burns. In addition to her suffering, she faced medical bills exceeding $200,000.

The franchisee responsible for the Dunkin’ location, Golden Donuts, LLC, recognized the seriousness of the incident and stepped forward to settle the lawsuit. As a result, the victim will receive a monumental $3 million settlement. However, the scars from this traumatic event will remain with her forever.

John Morgan, the founder of Morgan & Morgan, used this opportunity to highlight the importance of prioritizing customer safety in the restaurant industry. He called on all restaurants and franchisees to learn from this case and ensure that their employees are trained to prioritize customer safety.

Unfortunately, Golden Donuts, LLC, and Inspire Brands, the owner of Dunkin’ Brands, have chosen not to comment on the settlement. Nonetheless, this case serves as a reminder of the responsibility that businesses have to ensure the safety and well-being of their customers.

The $3 million settlement brings hope to those who have suffered due to negligence, emphasizing that businesses must take customer safety seriously. It is a significant step towards a safer and more responsible corporate world.